tag:blogger.com,1999:blog-3678621181332359298.post599121095675060269..comments2010-03-25T09:47:21.324-07:00Comments on Management Excellence: Customer Relationship Managementpevexshttp://www.blogger.com/profile/02943643739285641538noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-3678621181332359298.post-67889692161459336962010-03-19T10:48:36.930-07:002010-03-19T10:48:36.930-07:00Congratulations on your blog, Sunil! This is rich ...Congratulations on your blog, Sunil! This is rich with stuff they don't tell you at Harvard.<br /><br />Regards,<br /><br />Kim NobleKimhttps://www.blogger.com/profile/00333140010139705093noreply@blogger.comtag:blogger.com,1999:blog-3678621181332359298.post-6957292293585530412009-06-05T02:04:29.977-07:002009-06-05T02:04:29.977-07:00Hello Professor
Informative articles for us folks...Hello Professor<br /><br />Informative articles for us folks who are buried in numbers.<br /><br />Cheers to youKiran Binduhttps://www.blogger.com/profile/09588674758784165364noreply@blogger.comtag:blogger.com,1999:blog-3678621181332359298.post-58746693233461635852009-06-03T21:50:24.837-07:002009-06-03T21:50:24.837-07:00Hi Mr.Sunil,
Wonderful to see your informative and...Hi Mr.Sunil,<br />Wonderful to see your informative and content rich article.<br /><br />Wishing you all the very best!!<br /><br />Warm Regards,<br />Anuupama.Unknownhttps://www.blogger.com/profile/05070909046662717368noreply@blogger.comtag:blogger.com,1999:blog-3678621181332359298.post-59273469722851209752009-06-03T16:37:06.352-07:002009-06-03T16:37:06.352-07:00Successful entrepreneurs have known from times imm...Successful entrepreneurs have known from times immemorial that the customer is and must always be the focus of their business and driver or every key business decision. <br /><br />That is what made the successful business communities like the Sindhis, Marwaris snd Gujaratis, Parsis and Konkanis in India so successful - dominating the trade routes between the sub-continent and the Middle-east/Europe for so many centuries. <br /><br />When shipping routes changed and the industrial revolution brought with it a new paradigm of goods and services in new world order, these businessmen were quick to adapt and get into other geographies, products and services. <br /><br />These business communities also adapted quickly to the evolving technology of trade and commerce in the modern world. They did this very successfully indeed and continued to thrive in England, Spain, Africa, America, Hong Kong and numerous other business epicenters around the world. Even as the Indian economy grows to find its place amongst the developing nations of the world, she can lay claim to 4 of the 10 richest businessmen in the world and several more amongst the top 500 – most if not all of whom hail from these business communities. <br /><br />The Ambanis, Hindujas, Mittals, Tatas, Birlas, Goenkas or Mallyas may not have learnt this in Harward, but like their fore-fathers they never forgot to maintain that customer focus. <br /> <br />Not surprisingly, one of the best definitions of CRM and the emphasis on customer focus came from a bania in Gujarat, better known to most of the world as Mahatma Gandhi. He said: "A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."Deephttps://www.blogger.com/profile/12947953745052933896noreply@blogger.com